Privacy Policy

When you request a trial on this website, we collect only the following: your first name, your email address, the number of short-term rental properties you operate, the location of your property (city and state), what you would most like help with, and an optional listing URL. We also record the date and time of your submission, your acceptance of the Terms of Service and Privacy Policy, and a one-way hashed value derived from your network address that is used solely to limit spam and duplicate submissions.

We use this information to review your property, to email you a confirmation of your request, and to send an internal notification to our team so we can follow up with the next onboarding step. It is stored in a private database table hosted on our backend infrastructure provider (Supabase, via Lovable Cloud) that is not readable from the public website; confirmation and notification emails are delivered through Lovable's managed email service. We do not sell this information.

• Account and contact information, such as name and email address
• Property information, including addresses, house rules, access and check-in details
• Airbnb or other listing URLs provided by the host
• Guest communication necessary to provide the service
• Host instructions, policies and escalation preferences
• Onboarding information submitted through forms or during setup
• Service usage information related to tasks performed for a property
• Technical and device information, such as IP address, browser type and log data
• Communications between you and Awaywell

• Providing the Awaywell service
• Communicating with hosts
• Handling authorized guest operations
• Improving reliability of the service
• Troubleshooting and support
• Security and fraud prevention
• Billing and account administration
• Complying with legal obligations

Delivering Awaywell requires third-party infrastructure. Depending on the feature, this may include AI providers, hosting providers, database providers, email providers, analytics providers, payment processors and other vendors.

This means information you provide — including property instructions and guest communication necessary to perform a task — may be processed by those providers on our behalf. We select vendors we consider appropriate for the service, but we cannot state that your information is never processed by any third party.

We may also disclose information when required by law, to protect rights and safety, or in connection with a business transfer.

Awaywell uses artificial intelligence and automation to perform authorized digital hosting tasks. Content necessary to perform those tasks is processed by AI providers. We do not make claims about how every provider may use data beyond delivering the requested processing; where we can configure that behavior, we aim to limit processing to service delivery.

We retain information for as long as needed to provide the service, to meet legal, accounting or reporting obligations, and to resolve disputes. Retention periods may vary by the type of information and by the systems in which it is stored.

We take reasonable measures intended to protect information, including access controls and use of established infrastructure providers. No method of transmission or storage is completely secure, and we do not claim that our systems are immune from risk.

Our website may use cookies or similar technologies for basic functionality and to understand how the site is used. You can control cookies through your browser settings; disabling them may affect some site functionality.

You can choose what property information you provide, adjust or revoke platform permissions you have granted, and ask us to update or delete information you have submitted. Some information may be retained where we have a legal or operational need to keep it.

To make a privacy request, email david@awaywellco.com. We will review the request and respond as appropriate. We may need to verify your identity before acting on a request.

We may update this policy as the service develops. When we do, we will update the effective date at the top of this page.

NerdyHippo LLC, operator of Awaywell — david@awaywellco.com